Question 1

Where do I park my car?

Accepted Answer

All paddling locations have plenty of parking. In your booking confirmation email we will recomend the best place for you to park your car.

Question 2

What is the depth of the water?

Accepted Answer

Water depths vary, depending on how close you are to the bank. You are unlikely to touch to bottom if you take a dip as you will be wearing a buoyancy aid.

Question 3

I don’t know how to swim. Can I still Discover Paddling?

Accepted Answer

Yes! All our customers must wear one of our fitting buoyancy aids all times. You must make your swimming ability known to us at the time of booking, and be in our double kayaks with a competent swimmer over the age of 18.

Question 4

What if I fall in the water?

Accepted Answer

Falling into the water is not a problem, you will be wearing one of our correctly fitting boyancy aids. You will be taught by the Discover Paddling Team what to do in such an event.
 
Kayaking
Our kayaks are open top, so you will not get trapped. 
 
Paddleboarding
You will be attached to the board with a leash, so it is it wont float away from you.
 
It is possible to climb back on the kayaks and paddleboards by yourself or with the support of others.

Question 5

Can I still Discover Paddling if I am pregnant?

Accepted Answer

We advise you speak to a medical physician before taking part in any Discover Paddling activity. Please inform us at the time of booking.

Question 6

I want to cancel my booking.

Accepted Answer

We ask that you contact us at least 2 weeks before your booked session.
We would hate for you to miss out on your Discover Paddling session. We will work with you to arrange a better date or time. We understand this is not always possible. 
 
If you inform us 14 days  prior to your confirmed  session, you will receive a 100% refund.
If you inform us within 7-14 days of your confirmed session, you will receive a  50% refund.
If you inform us within 7 day of your confirmed session, you will receive a  0% refund.
 
We book instructors based on each session, so the earlier you let us know, the better!

Question 7

How many people can I book?

Accepted Answer

Discover Kayaking
We have 14 available seats on every session this includes 2 double kayaks. 
 
Discover Paddleboarding
We have 16 avalible spaces on every session. 
 
However if you have a large event that requires more equipment in one go, please contact us.

Question 8

What if the weather is bad?

Accepted Answer

We run sessions in most weather conditions, if in the unlikely event that we deem the weather too severe, we will contact you as soon as possible. 
 
We would look to work with you and either relocate or reschedule your session to another time.
 
Please make sure you and your group dress according to the weather conditions.

Question 9

Do you hire equipment?

Accepted Answer

We do not hire out any equiptment as we currently use our kit for instructed sessions and memebrs sessions.

Question 10

How do I pay?

Accepted Answer

You can book places through our contact us page with your requirements and we will send you through a payment link.

Question 11

What time should I arrive?

Accepted Answer

We aim to start our sessions on time, so please arrive ready at least ten minutes early for your session.
 
Please contact us if you are running late. Sessions will not be extended to account for lateness.
 
Any individual late by up to 10 minuets will sadly not be able to join.

Question 12

Is there a minimum age?

Accepted Answer

Kayaking
We have no minimum age on our private group sessions.
We believe age should never be a barrier to Discover Paddling. We have a full range of different sized buoyancy aids. As long as the buoyancy aids fits, they can join in.
All under 18's must be accompanied by a parent or gardian over 18. 
 
Paddleboarding
Our group paddleboaring sessions are for 16+.

All under18's must be accompanied by a responsible adult with a ratio of 1 adult to every 2 under 18's.

Question 13

Is there anywhere nearby to eat?

Accepted Answer

All our locations are next to fantastic eateries. Your booking confirmation will highlight a number of local places for some post paddle refreshments.

Question 14

Will I get wet?

Accepted Answer

Discover Paddling is a watersport provider. You will get wet.
 
Kayaking
You will get a wet bottom and wet legs. We recomend you wear clothes you dont mind getting wet, wetsuite or sports shorts.
 
Paddleboarding
You will get slightly damp feet and knees.
 
IF you were to completly fall in the water, yes, you will get wet...

Question 15

I have another question.

Accepted Answer

If you have another question, feel free to contact us HERE

Frequently Asked Questions

Where do I park my car?

What is the depth of the water?