Frequently  Asked  Questions

Is there parking?

Yes there is plenty of free parking. You will find us in the lower car park by the river with a blue flag.

What is the depth of the water?

Water depths vary, depending on how close you are to the bank. You are unlikely to touch to bottom if you take a dip, with your buoyancy aid on.

I don’t know how to swim. Can I still Discover Paddling?

Yes! All our customers must wear one of our fitting buoyancy aids all times. You must make your swimming ability known to us at the time of booking, and be in our double kayaks with a competent swimmer over the age of 18.

What if I fall in the water?

You will be taught by the Discover Paddling Team what to do in such an event. Kayaking Our kayaks are open top, so you will not get trapped. Paddleboarding You will be attached to the board with a leash. It is possible to climb back on the kayaks and paddleboards by your self or with the support of others.

Can I still Discover Paddling if I am pregnant?

We advise you speak to a medical physician before taking part in any Discover Paddling activity. Please inform us at the time of booking.

I want to cancel my booking.

We ask that you contact us at least 2 weeks before your booked session. We would hate for you to miss out on your Discover Paddling session. We will work with you to arrange a better date or time. We understand this is not always possible. If you inform us 2 weeks prior to your session, you will recieve 100% refund. If you cancel within 2 weeks of your session we will refund you 50% of your total booking cost. We book instructors based on each session, so the earlier you let us know, the better!

How many people can I book?

Discover Kayaking We have 14 available seats on every session this includes 2 double kayaks. Discover Paddleboarding We have 16 avalible spaces on every session. However if you have a large event that requires more equipment in one go, please contact us.

What if the weather is bad?

We run sessions in most weather conditions, if in the unlikely event that we deem the weather too severe, we will contact you the day before your session. We would look to reschedule your session at the next appropriate time. Please dress according to the weather conditions.

Do you hire equipment?

Sadly not, we currently use our kit for instructed sessions only. If you are a Kayaking Member or a Paddleboarding Member you can join us on our members only sessions.

How do I pay?

You can book places through our booking page and booking buttons. We use our trusted online partner booking system. Your booking will only be confirmed on receipt of payment.

What time should I arrive?

We aim to start on time, so please arrive ready at least ten minutes early for your session.

Is there a minimum age?

Kayaking We have no minimum age on our family or private group sessions. We believe age should never be a barrier to Discover Paddling. We have a full range of different sized buoyancy aids. As long as the buoyancy aids fits, they can join in. Most children three and above fit into our buoyancy aids. All under 18's must be accompanied by a responsible over 18. Paddleboarding Our group paddleboaring sessions are for 16+. All under 18's must be accompanied by a responsible over 18. Family Paddleboarding sessions are open to children aged 14 and over. U18's must be accompanied by a responsible adult with a ratio of 1 adult to every 2 U18's.

Is there anywhere nearby to eat?

We are located next to a fantastic family friendly pub: The Chequers

I have another question.

If you have another question, feel free to contact us HERE

Will I get wet?

Kayaking You will get a slightly wet bottom, we recomend you wear clothes you dont mind getting wet. Paddleboarding You will get slightly damp shoes and knees. IF you were to completly fall in the water, yes, you will get wet...

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