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COVID-19

COVID-19 Policies and Procedures

Discover Paddling has put in place rigorous COVID-19 procedures to ensure everyone stays safe when Discover Paddling.

Kayaking and Paddleboarding are the perfect socially distanced activity! However we have put in a number of extra measures to ensure we keep safe. We will demonstrate all aspects of paddling with plenty of handy tips to ensure you are confident with your equipment. 

Discover Paddling is COVID secure in line with the law.

Following the guidance from British Canoeing, Discover Paddling will be allowed to take groups greater than 6 onto the water from 29th March 2021. 

'Covid secure outdoor activity can be delivered by Coaches, Leaders, Clubs and Delivery Partners - this can include an unlimited number of participants, provided that appropriate steps are taken to make it COVID-Secure in line with the law.'

https://www.britishcanoeing.org.uk/news/2021/covid-19-new-guidance-on-paddling-activities-in-england-january-2021

Before your session

  • Customers must be in good health before considering booking a Discover Paddling session. 

  • During our online booking we specifically ask if you have COVID-19 symptoms, tested positive or been told to quarantine within the last 14 days. Anyone who confirms the above will be unable to book with us until they have passed the 14 day time scale. 

  • Customers must inform Discover Paddling if they have COVID-19 symptoms, tested positive or been told to quarantine within the last 14 days since booking online.

The day of you session

Arriving prepared -

  • We ask all customers to arrive ready to go! Wearing sportswear is great if the weather is fine. If not, we strongly recommend bringing a jacket and/or wetsuit if you have one.

Sanitiser -

  • We provide hand sanitiser at the start and end of the session, but do encourage you to bring your own too.

Cleaning -

  • All of the equipment will be disinfected before your session, our staff will use sanitiser on their hands before moving equipment. We will ensure plenty of aeration after each time we disinfect the equipment. We will pay particular attention to the main touch points on boards, boats and paddles.

COVID-19 Symptoms - 

  • We will check your temperature as soon as you arrive. Temperatures over 37.8 C are deemed a symptom of COVID-19. If your temperature is over 37.8C we would ask you to isolate and get a COVID-19 test.

  • Customers must inform Discover Paddling if they have show any symptoms, contracted COVID-19 or been told to isolate, since booking their Discover Padding Session

Social Distancing -

  • Groups will be separated to ensure social distancing.

  • If you need support when on the water, we have a number of techniques and safety equipment to ensure we give you help you need.

  • Water safety is are greatest priority and we will make sure you are always paddling in safe conditions.

  • Through demonstration and clear explanation we will ensure social distancing is maintained.

After your session

  • We will send you an email following your session to remind you to let us know if you have developed any COVID-19 symptoms following your session. 

  • We will contact all individuals from your session and inform them to isolate and get a COVID-19 test and follow the government rules.

Refunds due to COVID-19

If you have COVID-19 symptoms within 48hrs of your pre-booked slot, please follow NHS guidelines and stay at home and order a free test.

To receive a full refund for your pre-booked slot we require you to forward your test results. Refunds will be given for a positive or negative result – we simply require you to have proof of your results along with the date and time.

We will not offer refunds for general illness. 

If you are contacted by a track and tracer and told to self-isolate and unable to make your session, you will be eligible to a refund but you will need to send us evidence of the isolation request along with date and time.

 

Group bookings: We can only offer a refund for the individual with symptoms or track and trace request, but not the whole group.

Travel quarantine: We can offer a free reschedule if you or your group is quarantined on return from holiday provided quarantine restrictions were not in place when you made your booking with us and you notify us within 24 hours of restrictions being in place. We may ask for proof of travel.

We will only offer reschedule for those individuals affected by the restrictions. We will not offer a refund in this case.

Local lockdown: We can offer a free reschedule if you or your group is unable to visit following a local lockdown in your area, provided travel restrictions were not in place when you made your booking with us and you notify us within 24 hours of restrictions being in place. We may ask for proof of address. We will only offer reschedule for those individuals affected by the restrictions. We will not offer a refund in this case.

 

These rules are subject to change on a daily basis following Government and National Governing Body Guidelines. 

DISCOVER PADDLING COVID19 OPERATING PROCEDURE

DISCOVER PADDLING COVID19 RISK ASSESSMENT 

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Copyright © 2021 Discover Paddling. All rights reserved.

COVID-19 Policies and Procedures

Discover Paddling has put in place rigorous COVID-19 procedures to ensure everyone stays safe.

Kayaking and Paddleboarding are the perfect socially distanced activity.

Please read our COVID-19 page for the latest procedures and updates.

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